Tokai Rika Co., Ltd. (hereinafter referred to as “the Company”) stipulates the following rules about shopping on the ZENAIM website (hereinafter referred to as"our website").

About Ordering

・How to order 

1. Add items to the shopping cart 

2. Proceed to the purchasing process

3. Register an account (ZENAIM member registration)and login

4. Enter your shipping address

5. Select ashipping method

6. Enter payment information

7. Confirm order details

Note: Items are not reserved when added to the shopping cart(process 1). Items are reserved only when the order is confirmed(process 7).

・Purchase Restrictions

Additional settings may apply.
Please check the purchase page for details.

・Order Cancellation and Changes

We do not accept cancellations or changes due to customer convenience.
(Note: This applies only to purchases made on our website.)

About Payments

The following payment methods are available:

• Various credit cards
• VISA / MASTER / JCB / AMERICAN EXPRESS / Diners
• Apple Pay
• Google Pay
• Shop Pay

Please note that only a single paymentis accepted.

・Payment Amount

In addition to the product price, you will be charged shipping fees.
Other charges such as customs duties, import taxes, and state taxes may also apply.

・Receipt

We do not issue receipts. Please use the statement issued by your credit card company or your　order details in My Account section of our website as your receipt.

Shipping fees and Delivery

For more details, please refer to our Shipping Policy.

Returns and Exchanges

For more details, please refer to our Return/RefundPolicy.

Warranty

For more details, please refer to our Warranty Policy.

Others

・Account Cancellation
You cannot cancel your account by yourself. If you wish to cancel your account, please notify us through the inquiry form.

・Purchases for resale purposes are not accepted.

 

Last Updated: Nov. 11, 2024